Privacy Policy
Last updated: March 2026
1. Information We Collect
We collect information you provide directly, such as your name, email address, company details, and payment information when you create an account or use our services. We also collect usage data to improve the platform experience.
2. How We Use Your Information
We use your information to provide and improve our services, process transactions, communicate with you about your account, and match you with relevant fractional team members and manufacturing partners.
3. Data Sharing
We do not sell your personal data. We may share information with service providers who help us operate the platform (e.g., payment processors, hosting providers). Project-related information is shared with team members you collaborate with on the platform.
4. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits.
4A. Design Data Protection
Design files you upload or create on the platform receive additional protection beyond standard personal data. Specifically:
- Design data is encrypted at rest and in transit
- Access is role-based: only authorised team members and factory partners can view relevant files
- Data is stored in isolated per-foundry containers
- Design data is never used to train AI models or shared with third parties
4B. Data Access Tiers
We enforce tiered access to your project data:
| Tier | Who | Access |
|---|---|---|
| 1 | You | Full access to all project data |
| 2 | Your team | Shared project data per your settings |
| 3 | Factory partners | Manufacturing specifications only |
| 4 | Platform ops | Aggregated, anonymised analytics only |
5. Your Rights
Under applicable data protection laws (including GDPR), you have the right to access, correct, delete, or export your personal data. You may also object to processing or request restriction of processing. To exercise these rights, contact us at the address below.
6. Cookies
We use essential cookies to operate the platform and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.
8. Contact
For privacy-related enquiries, please contact our Data Protection Officer at privacy@fractionalforge.app